Refunds
All registration fees are non-refundable. Okimaw does not provide cash refunds for participant cancellations.

Cancellations - 48 Hours or More in Advance
Participants who cancel at least 48 hours before the scheduled start of the event will receive a credit equal to the registration fees paid. 

The credit may be applied toward:
-a future Okimaw conference, workshop, training session or other event; or
-eligible services provided by Okimaw.
Credits may be transferred to another representative of the same organization with Okimaw approval. 

Cancellations - Less Than 48 Hours in Advance
Cancellations received less than 48 hours before the scheduled start of the event are not eligible for a refund or credit. 

No-Shows
Participants who do not attend and have not cancelled at least 48 hours in advance are not eligible for a refund or credit. 

Participant Substitutions
Organizations may substitute another participant in place of the original registrant at no additional charge. Please provide substitutions as early as reasonably possible so registration information can be updated. 

Event Cancellation or Rescheduling by Okimaw
If Okimaw cancels an event, registrants may choose a full refund of the registration fees paid or a full credit toward a future Okimaw event or service. 

If Okimaw reschedules an event, existing registrations will transfer to the new date. Registrants who cannot attend the new date may request a credit toward a future Okimaw event or service. 

Exceptional Circumstances
Okimaw may consider exceptional circumstances on a case-by-case basis. Any exception does not change the general terms of this policy or create an entitlement to a similar exception in the future.